Conflict at work with a colleague who insults, raises his voice, behaves arrogantly: how to avoid?

However, there is another type of conflict situations when employees begin to psychologically suppress their colleague in order to survive from the team. This is mobbing, and it has little in common with the usual controversial situations that are so often encountered in everyday life. Mobbing often has no logical basis.

It is quite possible that your co-workers simply disliked you at first sight and are seeking your dismissal. How to deal with this?

A co-worker insults, is rude or raises his voice

Under no circumstances should you leave things to chance. Your offender must understand where the boundaries of what is permitted are. Explain to the person that it is simply impossible to shout at you - do it confidently, without a drop of doubt, so that others can also see that you will not allow yourself to be offended.

ADVICE . You should not get personal and behave the same way as a rude colleague - this will put you in an unfavorable light. Why spoil your image for the sake of a momentary argument?

Sometimes it is impossible to resist, but you must try your best - in the workplace you do not need to show your emotionality and dump negativity on your colleagues, coupled with insults and abuse.

Conflicts over wages

A commercial company establishes its own remuneration system. It must be fixed in a collective agreement, the Regulations on remuneration or in an employment contract with a specific employee.

If the enterprise is financed from the state budget, the remuneration system is established by law. For example, Federal Law No. 22-FZ of February 4, 1999 “On remuneration of employees of federal government institutions.”

A conflict between an employee and an employer usually arises if:

the employer delays payment of wages;
the employee has not been paid or has had their allowances withdrawn;
the wage system has changed;
no indexing;
wages are paid in kind;
They do not make additional payments (for night, overtime, holidays).

Basic principles of working time organization

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What to do if you survive from work?

If you hold a significant position in your organization, then there will probably be a person vying for your place, but who is not able to take it honestly. That is why the employee begins to engage in what he is much better at - psychological violence .

Unfortunately, sometimes this method does work - in the case of emotionally unstable people. A toxic coworker puts pressure on you to piss you off. How to resolve this difficult situation so that you are not unexpectedly fired due to a complaint or gossip from the offender?

The first thing you should pay close attention to is the quality and quantity of work performed, as well as compliance with deadlines and rules adopted within the team. From now on, you can’t submit projects late, make major mistakes, be late in the morning, or ignore the dress code. Any mistake you make can be used against you. You should monitor your documentation and better protect the contents of your work computer.
If bullying begins to cross boundaries, it makes sense to contact your boss . Explain to him how things are. It will be great if you provide solid evidence and not just complain about life - rationality in this matter is very important. Perhaps the boss will tell you what to do next or take control of the situation. This way you can at least protect yourself a little in this fight.

There is also an article on our website about what to do when your boss quits work.

Outcasts

Sometimes people notice that they only have to communicate with outcasts or unpleasant colleagues. Each social group has its own leaders and ordinary crowd. There are also characters on whom everyone else acts out. If a person often has to deal with such people, then most of the team has already labeled him as an “outcast.” Relations with the team will only worsen further.

Acts arrogantly

Yes, this is very annoying, but by and large, what difference does it make to you how another person positions himself in society? Your task is to carry out your duties competently and effectively, so that there is no need to add fake significance.

IMPORTANT ! You need to react to a colleague’s attacks only if it interferes with your ability to concentrate on work.

A megalomaniac's best weapon is humor: you'll let him know that the world doesn't revolve around him. A couple of witty answers will make the upstart moderate his ardor and help put his colleague in his place.

Items disappear from the table

Stationery items often disappear from the table. The alarm should be sounded if the phenomenon is permanent. He has two reasons. Perhaps one of the colleagues is simply robbing colleagues. This rarely happens, since people value their own reputation at work. However, it is impossible to completely write off this fact.

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It is much worse if all colleagues perceive a person’s desk as a free store. This shows a disdainful attitude. A person who takes someone else’s thing without asking is, as it were, declaring that he needs it more, and the problems of the other person do not bother him. A similar phenomenon may indicate a group of egoists. However, sometimes a social group “punishes” others for some inappropriate behavior. You need to analyze the situation more deeply and get to the root of the problem.

Constantly makes fun

Humor is great because with the help of a joke you can solve many problems and contradictions. But everything has a limit. Endless jokes about your appearance, habits, and behavior are a great start to conflict.

Sometimes people simply don’t know how to stop in time: having seen that their colleagues responded well to the previous joke, a person begins to generate the same jokes, only less successful.

ADVICE . Stop responding to your colleague's remarks. Don't smile out of politeness, don't keep up the conversation - give a signal that it's time to change the topic of conversation.

Ignoring

The most characteristic sign is ignorance. A person sends emails to colleagues, calls on the phone, writes on various social networks and instant messengers. However, the result is always the same - silence. This behavior can lower your mood and negatively affect the entire work process. It is more difficult to avoid being ignored during a personal meeting than during correspondence. If such situations arise very often, then you need to talk with the team and find out the causes of the problem. Such a conversation will definitely not be superfluous.

Provokes a quarrel

Most conflicts in the workplace arise from a vague distribution of job responsibilities: everyone feels like they are doing extra tasks, but no one appreciates or pays for it. This happens periodically.

Another question is how colleagues solve this problem. Reasonable people immediately sit down at the negotiating table and calmly discuss how to fairly distribute the load.

But sometimes co-workers deliberately make a mountain out of a mountain and force you to participate in squabbles. How to behave in this case?

As soon as you lose composure and control over yourself, you will lose everything: first of all, the ability to soberly assess what is happening. In this state, you are very helpless, you are easy to manipulate, and then you will regret your actions. Therefore, calm yourself down until the last minute .
Don't rush to answer . Always take a short pause before you say anything. As they say, a word is not a sparrow.
Control your voice . It shouldn't shake or sound too aggressive. Choose the calm intonation of a person who cannot be angered. The faster you speak, the less they listen to you - the colleague sees in front of him an insecure and timid employee who is easy to intimidate.

Limited liability

As a general rule, an employee bears limited financial liability for damage caused to the employer. That is, you can collect from him an amount no more than his average monthly earnings (Article 241 of the Labor Code of the Russian Federation). For example, if the average monthly salary of the seller is five thousand rubles, and the amount of damage caused is 7,200 rubles, then in fact he will compensate for the damage in a limited amount, that is, in the amount of five thousand rubles.

Here are some of these cases:

the employee negligently damaged or destroyed goods, tools, company property or special clothing issued for work;
an employee of a trading company or store incorrectly stored the goods, as a result of which he caused damage to the employer;
the employee - head of the department did not take the necessary measures to prevent downtime or theft of company property;
the employer paid a fine because his sales employee did not use a cash register while working.

Demanding damages in full or in excess of average monthly earnings in all these cases is illegal and can lead to conflict.

Clings and finds fault with little things

It happens that a colleague does not give you peace. He constantly finds fault with little things - and such a colleague can be either a man or a woman. You ask yourself why he does this... and you don't find an answer. Here are some tips.

Behave as naturally and casually as possible : as if nothing is happening. Do not arrange intrigues, do not set other workers against your enemy. Hating your co-workers is the worst thing you can think of.
Be emphatically polite and courteous . This makes the offender very angry, but at the same time he has nothing to show against you, because you are behaving so nicely! And you can also show that stooping to petty squabbles is absolutely not your level.
Learn in advance a few simple phrases that can be said automatically: for example, “Are you unhappy with something?”, “Yes, I absolutely understand you,” and others. This will help you pay less attention to another meaningless dialogue.

Compensation for damage

To hold an employee financially liable, you need to correctly calculate the amount of damage he caused. Find out whether he is to blame for the damage to property or shortage, whether there is a cause-and-effect relationship between the actions of the employee and the damage to property.

To do this, it is necessary to conduct an internal audit, and sometimes an administrative or criminal investigation.

The inspection involves taking inventory of goods or other property. It is carried out by a special commission created by order of the head of the company. The employee must write an explanation and indicate in it how he caused the damage.

There are two ways to recover damages from the perpetrator:

by order of the head of the company;
By the tribunal's decision.

The first method is used if the amount of damage does not exceed the average monthly income of the culprit. If the amount of damage is greater, the manager must issue an order to recover the damage and invite the employee to compensate it voluntarily. The order must be issued no later than one month from the day when the final amount of damage is established.

The amount of damage caused is determined by actual losses. The calculation must be made based on the market value of the property in the area on the day the damage occurred. In this case, the degree of its wear must be taken into account. This procedure is established by Article 246 of the Labor Code.

So, the procedure for collecting damages from an employee includes the following steps:

detection of damage and drawing up a report;
sending a report to the manager about the occurrence of damage;
issuing an order to conduct an audit and inventory;
issuing an order to conduct an internal investigation;
receiving written explanations from the employee;
filing a complaint with the police if the manager believes that an administrative or criminal offense has been committed;
issuance of an order imposing financial liability on the culprit;
sending a written notice to the employee with an offer to compensate for the damage voluntarily;
issuing an order to bring the culprit to disciplinary liability and familiarizing the employee with it against signature.

If the employee does not agree to voluntarily compensate for damages exceeding his average monthly earnings, or the manager did not have time to issue the necessary order, he will have to go to court.

Sets him up in front of his superiors

If this has not happened yet, try to understand what kind of person is capable of meanness. As a rule, these people are very ambitious, inconspicuous, secretive, striving to be closer to their superiors.

You can easily identify them among your friends. It’s better to stay away from them: you don’t need to discuss other colleagues, comment on your boss’s actions (especially in a negative way), and carefully monitor the safety of your documents and passwords.

IMPORTANT ! If you have already been framed, well, try to prove that you are not guilty. Surely it will be possible to find “material” evidence.

This is not easy to do, and you will be haunted by a feeling of annoyance for a long time, but you need to pull yourself together and calmly take measures so that the dirty trick does not happen again in the near future.

A short conversation with the director can also help - if you are in good standing, then they will definitely listen to you. I recommend taking a look at the article on how to behave with your boss.

Conflicts regarding compensation for travel expenses

Unfair, from the employee’s point of view, compensation for travel expenses can lead to a serious conflict.

To avoid it, you need to remember that the Labor Code establishes the company’s payment obligations:

travel expenses to and from the business trip;
expenses for renting residential premises;
daily allowance in the amount established in the employment contract;
other expenses associated with a business trip (fees for obtaining a visa, telephone calls, booking tickets and accommodation, etc.).

Usually, before leaving on a business trip, the company gives the employee an advance. After returning within three days, the employee must submit a financial report and documents confirming his expenses to the accounting department.

If an employee has spent less money than he was given for a business trip, he must hand over the rest to the cashier. If more money is spent and this is confirmed by documents, the company is obliged to reimburse the overexpenditure.

The company is obliged to reimburse in full:

the cost of a ticket for public transport;
payment for ticket reservation;
payment for the use of bed linen on trains;
the cost of travel by public transport to a station, pier or airport, if the landing place is located outside the city;
the amount of insurance for passengers on transport.

The company is obliged to pay the employee’s expenses for renting accommodation on a business trip, as well as reimburse the costs of paying for additional services provided by the hotel, which are included in the cost of accommodation. The exceptions are services in a bar, restaurant or room and expenses for the use of recreational and health facilities (swimming pool, sauna, gym, etc.). The basis for reimbursement of expenses are invoices, invoices, cash register receipts or hotel strict reporting forms. To pay, one of these documents is sufficient (resolution of the Federal Antimonopoly Service of the West Siberian District dated June 11, 2003 in case No. F04/2539-461/A70-2003).

Daily allowance is paid to a posted worker for each day he is on a business trip, including weekends and holidays, as well as for all days he is en route (including the day of departure and the day of arrival). The amount of daily allowance paid to employees sent on a business trip is established by a collective agreement or local regulation (for example, by order of the manager).

EXAMPLE An employee of Passiv LLC, A. S. Somov, is sent on a business trip from September 9 to 11 of the current year (3 days). By order of the head of Passiv LLC, the daily allowance for business trips within Russia is 1,500 rubles. per day. The accountant of Passiv LLC must give A.S. Somov a daily allowance in the amount of: 1500 rubles/day. H 3 days = 4500 rub.

When an employee is sent on a business trip to an area from where he can return to his permanent place of residence every day, per diem is not paid. It is advisable to give the employee money in advance to pay the daily allowance based on the expected number of days of the business trip. The days of departure and arrival are considered business trip days, so daily allowances are also provided for these days.

Please keep in mind: if the vehicle leaves before 24:00 inclusive, the day of departure is considered the current day, and if later, the next day. But when a station or airport is located outside a populated area, the time required to travel to this facility is taken into account.

Money for a business trip is given to the employee upon reporting before the trip. However, expenses are recognized when they are actually incurred and paid. At the moment when the money is given to the employee for a business trip on account, the expenses have not yet been incurred and the employee is in debt. In addition, the company does not yet have documents confirming the expenses. And only after the employee submits an advance report, attaching supporting documents to it, and the manager approves it, the costs can be recognized for tax purposes.

The employee must report for the money issued on account no later than three working days after he returns from the trip (clause 6.3 of the Bank of Russia Directive of March 11, 2014 “On the procedure for conducting cash transactions by legal entities and the simplified procedure for conducting cash transactions by individual entrepreneurs and small businesses"). If the employee has an overexpenditure compared to the amount of the previously issued advance, then the travel expenses will be recognized as expenses after the employee is reimbursed for the amount of the overexpenditure.

How to avoid conflicts and protect yourself from angry employees?

The first rule is do not mix office life with home life , do not be frank with colleagues. These are just people who work with you under the same roof and have certain ambitions - to some extent, they always see you as a competitor.
Clearly define your responsibilities : for clarity, you can even print out the list and hang it above your workplace so that unnecessary questions do not arise.
Do not involve others in an acute conflict if it concerns a very narrow group of people. This is a very contagious “disease”, and it will not lead to anything good.
Try to sincerely find an approach to each offender . There is no need to love, adore these people, or visit them. Not at all necessary. It is enough that you can comfortably exist in the same space and respect each other.
In an effort to protect yourself, do not become too withdrawn . Nobody forbids you to sort things out with your colleagues or argue about new projects - sometimes it’s even useful. The main rule is not to insult colleagues and never launch an “attack” yourself.

Minor dialogue

Normal communication is a hallmark of healthy friendships. However, very often it is simply impossible to achieve such a result. The dialogue quickly fades away. Colleagues answer in monosyllabic phrases and show no interest in continuing the conversation.

Many in such cases go even further. They emphasize their minor phrases with intonation. The voice becomes irritated, harsher and higher. Everyone has difficult life situations. No one is immune from problems. At such moments, there is neither the desire nor the moral strength to have a conversation with other people. If such dialogues are repeated with the entire team with considerable frequency, then it’s worth thinking about.