7 notes of manipulation: how to recognize emotional abuse at work and learn to resist it

The most common type of domestic violence is psychological, says psychologist Nadezhda Georgieva. According to her, there are many more cautious abusers in society than uninhibited domestic tyrants. These “quiet people” skillfully hide their true colors, and victims often do not suspect for years that they live under the same roof with a toxic person. What damage does psychological violence cause? How does it manifest itself? Is there any hope that the person practicing it will be willing and able to change? Let's deal with Nadezhda Georgieva.

Overture: why these manipulations

The word "manipulation" comes from the Latin manipulus. It contains the root manus - “hand”. The original meaning - an action based on sleight of hand - referred, for example, to puppeteers who, through deft tricks, made dolls dance. And only then the word acquired a different, figurative meaning - a trick, a fraud. People are usually unhappy if they discover that they have been manipulated. It is believed that they were led, as if by invisible threads, to a result that they themselves did not want.

That is, manipulation is a technology of power; it is not applied to good friends, well, at least if they want these friends to remain kind.

Discuss the problem

Try to talk about your unexpressed negative feelings, emphasizing your rejection of the man’s unacceptable behavior and statements. You should not speak in an accusatory manner, but from an I-position, for example, “I feel humiliated when I hear such words from you.” This, at least, will allow you to convey your feelings to your partner in a peaceful manner and, if he is not completely devoid of empathy (and he is not a nuclear psychopath), but simply a person who was traumatized at one time, he is obliged to hear.

Like clockwork

Psychotherapist Aina Gromova spoke about the notes of manipulation - the vulnerable spots of employees, which are so convenient for a bad boss to put pressure on. Every person has a couple of such Achilles heels. Well, for aggressor bosses, this list will allow them to expand their musical repertoire.

Before: fear

What does it look like

Intimidation. The phrase “No people are irreplaceable.” Hints that you are about to fail, and the cost of failure is high. An eloquent demonstration that it is unlikely that they will be able to tolerate you at any other job. Well, if only you were demoted... Although no... It still won’t work.

Frequent criticism and nagging will add depth to feelings, especially if the employee is not particularly confident in himself. The note of fear works best on people with high anxiety.

Re: sense of duty

What does it look like

Urgent alarm, rush hour, messenger message in the middle of vacation and phrases like “If not us, then who?” Here the boss is free to withdraw himself, and “we”... that is, you are doing work that at the moment is more similar to the feat of Alexander Matrosov. This is a particularly important task that no one in the world can handle. And only you, only now (never mind that it’s already three o’clock in the morning) are heroically covering the embrasure.

It is recommended to use on responsible people with perfectionist tendencies and excellent student syndrome. They then pull a wild load, and those around them get a visual image of what workaholism looks like with a human face.

Mi: wine

What does it look like

Thanks to the reaction of the authorities, any oversight takes on the characteristics of a catastrophe that forever changed the world.

The employee is hinted at situations in which he did not shine, at conflicts in which he stood next to or, God forbid, participated. If reality loses its usual contours, this is gaslighting: the manipulator talks about non-existent things so convincingly that it begins to seem that it is true.

Sometimes a person thinks that he is hearing an insulting, sarcastic, too personal comment from his boss. It seemed again! The comment is normal, but the employee himself is too vulnerable, has lost his sense of humor and generally reacts somehow painfully to everything. Here many people hesitate and begin to doubt their reactions.

It is tested on people with a pathological sense of their own guilt, on those who, instead of saying: “I will not tolerate comments about my dog,” or, busily rolling up their sleeves: “Ok, I could have made a mistake, where can I correct it?” - They panic and tear out their hair.

Fa: self-love

What does it look like

There are subordinates who are ready to move mountains; you should let them know that you expect something special from them, that they are - yes, the chosen ones of fate, they have a special role and a special position. With such guys you can alternate between flattery and a disappointed look. For example, a person is about to leave the office at seven o’clock in the evening, and the boss shakes his head disapprovingly: “Well, well, I didn’t expect this from you...” And that’s all - the ashamed employee turns on the computer again, so as not to disgrace the Russian lands... that is his glorious reputation.

Blows to pride are especially painful for people who strive for high results, dream of achievements and want to be the best. They perceive a loss not as a game of chance, but as a personal insult, which makes it possible to trample on a heightened sense of self... “Remember, darling, last year they failed the tender...”

Salt: curiosity

What does it look like

The manipulator can initiate into the secrets of the Madrid court, creating a trusting atmosphere, intrigue, and promise to shed light on the darkest corners of business. And then suddenly act mysterious, leave the phrase unsaid, avoid a direct answer...

Having nevertheless given the employee some special information, you can mark him as chosen or blame him for leaks.

You can play on curiosity if the goal is to create a toxic atmosphere in the company. Gossip about employees is a great way to turn your work team into a branch of the serpentarium.

It works on people with a spirit of research who get into trouble: first the boss buys their loyalty with information, and then pretends to be a fool and introduces elements of confusion: “In fact, everything was not like that... Your business trip was not planned in January and not in Kaluga...”

La: pity

What does it look like

The wolf portrays a sheep. The victim game is designed to arouse empathy and guilt in the employee: “If you don’t help me, I don’t even know what to do...”, “No one cares about my problems.” The “poor me” tactic can be very powerful, even to the point of threatening to commit suicide. But in the end, all the sufferers go home, and the compassionate employee whiles away the night over the report.

The technique works with empathetic people prone to altruism.

Xi: sexual provocations

What does it look like

Appropriate or inappropriate seduction. The manipulator may use charm, flattery, or openly demonstrate sexual interest, and with it an unbuttoned shirt.

A typical tactic of people who engage in harassment is to pretend that their inappropriate behavior is completely normal, and that grabbing secretaries by the knees is a common everyday concern.

In this case, the answer “no” that the victim mutters is not accepted as an answer, and the aggressor shows rare persistence. Another common technique is to make it clear that the employee is obliged to his boss, because he helped his career so much, and how he can influence it in the future - wow!

Used on people who feel they have to be nice and agreeable, especially in front of their superiors.

Leave the abuser and end the relationship

Of course, the most effective way is to get out of a relationship with such a person and never return to it. But some “victims” of charming narcissists get hooked on the emotional needle and are unable to leave on their own, becoming stuck in such relationships for a long time, or even forever. Some are more afraid of divorce, worry about how they will raise a child, and are afraid that they will violate the stereotype that a “decent woman” must have a husband. Some people simply don’t know how to end a relationship with an abuser—in such cases, it’s better to turn to a psychologist for help.

Code: what can a victim of manipulation do?

Lawyer, senior partner of the Zheleznikov and Partners bar association, Roman Shcherbinin, says that it is difficult to rely on the law in this case. For example, if we are talking about sexual harassment, then it makes more sense to appeal to public censure rather than to lawyers. Such disputes have not yet been transferred to the status of labor torts, and from the point of view of the law this is not a violation.

And if, for example, your boss forces you to work after hours, then, according to Roman, “this is your good will.” Refusal to do some work on Sunday cannot be grounds for dismissal. If the boss becomes a satanist, the lawyer recommends writing a complaint to the State Labor Inspectorate, and this institution will deal with the violations. “But I can say that in Russia, unlike foreign jurisdictions, this is not common,” Roman sadly concludes.

And psychotherapist Aina Gromova suggests being wary if some elements of corporate culture suddenly begin to spread to you, bypassing the rest of the company:

“When you come to work, you immediately notice how they work here. If the entire office stays late after work hours, it's their unspoken policy. You can refuse to work under such conditions or accept them. But if suddenly only you receive calls at night, while everyone else does not sacrifice sleep, this means that something special is expected from your figure.

There are two response options as a response to manipulation. First: not to notice and act in accordance with the expectations of the aggressor. This is how you communicate that this is normal practice for you. The second option: set boundaries, make it clear that such an attitude is unacceptable.

Understanding your boundaries begins with the ability to answer the questions: who am I, why and why am I doing something.

This view allows you to independently evaluate yourself at work, see your successes and failures. If you have a clear view of yourself as a specialist and your own position, then it will be extremely difficult to manipulate you. A psychologically mature person, having analyzed the situation, can recognize the various elements of influence, see where they are trying to take their anger out on you, where they are prying into your personal space, where they are giving unsolicited advice. If you constantly find yourself in the zone of other people's manipulations, you may need to work hard on your boundaries.

You don't have to listen to comments about your appearance, personal life, or feel total guilt for a minor mistake.

Analyze the claims of your superiors: the boss has the right to evaluate your work results, give you bonuses or withdraw financial compensation.

But if a person allows himself personal attacks, then he shows himself to be a toxic leader. In any case, the behavior of the authorities is not the end of the story. It is up to you how to react to this. As long as you are in the manipulation zone, that means the ball is on your side of the field and you must give the correct answer.”

This response will be an expression of your disagreement to play by the manipulator’s rules. And the main thing here will be the ability to say no. Without apologizing, without suffering, without feeling guilty, without finding a hundred thousand excuses. “No, this doesn’t suit me,” “No, I’m not ready,” “No, I can’t stand this tone towards myself.” This useful skill will allow you not to be fooled by flattery, aggression, or other techniques of the attacker.

VK dossier

Vadim Nikolaevich Kozhevnikov was born in Krasnoyarsk on September 30, 1946. Graduated from the Krasnoyarsk State Medical Institute with a degree in general medicine. Graduated from graduate school at the Leningrad Research Institute of Physical Culture. Until 1982 he worked in medical institutions in Krasnoyarsk. Since 1982, he has been a doctor-psychologist in a comprehensive scientific group that worked with the national teams of the Soviet Union in alpine skiing and luge. He also worked with Major League Basketball athletes.

He completed his PhD thesis at the intersection of disciplines - pedagogy, psychology, physiology. The dissertation is devoted to methods for diagnosing performance in athletes. He defended his doctoral dissertation related to the development of treatment, preventive and rehabilitation programs for people with neurological and neurosis-like disorders. Since 1990 - employee of the psychological and pedagogical faculty of KSU (now Siberian Federal University). Since 1997 – Head of the Department of Clinical Psychiatry.

Author of more than 100 scientific papers. Area of ​​scientific and practical interests: study of psychological mechanisms of human pathologies, development of preventive methods of psychological assistance.

Psychological pressure: protection against manipulation in several steps

Overcoming psychological pressure can be much easier than protecting yourself from it in time. After all, recognizing this phenomenon is sometimes very difficult; the manipulator can choose the most sophisticated types and types of actions.

But if there is even a suspicion of such actions, then you need to use techniques to protect yourself from psychological pressure.

Straightforwardness

You can directly state to your interlocutor’s face that he is behaving too assertively and aggressively; such behavior does not allow him to weigh everything and make a choice. Some manipulators retreat when faced with resistance, but with others you have to use other techniques.

Closed poses

Crossed arms or legs, chin down - all this reduces the degree of psychological pressure. Such poses at the subconscious level give a signal to your partner that you are not ready to cooperate and perceive information.

Mental barriers

Sometimes ordinary thoughts and images give you greater confidence in yourself and your abilities. It’s enough to imagine that there is an insurmountable barrier between you and the manipulator: an invisible wall, a deep ditch, a fiery barrier, an impenetrable dome or a spacesuit.

Distraction

To confuse your opponent, you can distract him in various ways: coughing, yawning, tapping on the table, turning pages, straightening clothes or hair. Any physical activity will attract the eye, but it is important that it looks natural and is not repeated too often.

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